SentryWire - 10 Series

Sentry10
Sentry50

SentryWire - 100 Series

Sentry100
Sentry130
Sentry150

SentryWire - 200 Series

Sentry200
Sentry215
Sentry230
Sentry250

SentryWire - 300 Series

Sentry300
Sentry330
Sentry350

SentryWire - 400 Series

Sentry400

Sentry P1

Sentry P2

Sentry P3

Bronze

• Response SLA -
  3 Business Days

• Parts - Dedicated based on service-level agreement

• Parts Logistics -
  2-way shipping

• Help Desk - M-F: 9am-5pm local; Excludes Holidays

• Service Portal - Yes

• Field Engineers - No

• TAM (Technical Account Manager) - No

• Operational Report -
  None

Silver

• Response SLA -
  Next Business Day

• Parts - Dedicated based on service-level agreement

• Parts Logistics -
  2-way shipping

• Help Desk - M-F: 9am-5pm local; Excludes Holidays

• Service Portal - Yes

• Field Engineers - Yes

• TAM (Technical Account Manager) - Yes

• Operational Report -
  Upon Request

Gold

• Response SLA -
  4 Hours

• Parts - High Availability, Dedicated based on service-level agreement

• Parts Logistics -
  2-way shipping

• Help Desk - 24/7/365

• Service Portal - Yes

• Field Engineers - Yes

• TAM (Technical Account Manager) - Yes

• Operational Report -
  Monthly